Refund Policy
Talent Collective LLC
6837 Berry Bush Ln
Evergreen, Colorado, 80439
Phone: 720 916 3236
E-mail: support@talentcollective.org
Purpose
The purpose of this Refund Policy is to provide a clear and fair process for customers who are not completely satisfied with their experience in "The
Talent Development Academy®." It outlines the conditions under which refunds will be granted and the procedure for requesting a refund.
Scope
This policy applies to all customers who purchase any course from "The Talent Development Academy®" provided by Talent Collective LLC
and covers the conditions and procedures for requesting and processing refunds.
Definitions
Refund: The return of the purchase amount to the customer, governed by specific terms and conditions.
Coursework: The materials, assignments and coaching sessions completed by the customer as part of any course within "The Talent Development Academy®."
Desired Result: Demonstrable application of the course strategies in the customer’s professional environment, including but not limited to improved
skills, enhanced knowledge, and practical implementation of course content.
Our Guarantee: Don’t Love It? Don’t Pay.
We are confident that you will have the greatest learning experience an L&D professional could ask for. However, if you are not thrilled with the experience, we offer a money-back guarantee—no questions asked.
Eligibility for Refund
Talent Collective LLC offers a 90-day money-back guarantee for all courses within "The Talent Development Academy®."
To qualify for a refund, customers must:
• Give the course a fair try for 90 days.
• Attend at least 3 coaching calls.
• Complete one full course.
If after meeting these criteria, you are not absolutely blown away by the value of the course, you are eligible for a refund.
Refund Request Process
Customers must contact the support team at members@talentcollective.org within 90 days of enrollment to request a refund.
Include the request for a refund and confirm participation in at least 3 coaching calls and completion of one course.
No additional proof or explanations are required; the request will be honored based on the guarantee terms.
Conditions and Limitations
Refunds will not be provided more than 90 days following the date of purchase.
After the 90-day period, all payments are non-refundable, and customers are responsible for full payment of the program fees.
Customers on a payment plan must complete all remaining payments if a refund is not requested within the 90-day period.
Refund Processing
Upon determining eligibility for a refund, the company will instruct its payment processor to issue the refund within 30 days.
The company cannot expedite the refund process.
Termination of Licenses
Receiving a refund terminates all licenses granted to use the course materials.
Customers must cease using and destroy all copies of the provided materials, including video recordings, audio recordings, forms, template documents, slide shows, membership areas, and other resources.
Discretionary Refunds
All refunds are discretionary as determined by Candice Mitchell, Founder and CEO of The Talent Collective LLC.
No refunds will be provided after the 90th day from the date of purchase.
Payments must be made on time, and late payments are subject to interest at a rate of 1.5% per month or the highest rate allowed by law, whichever is greater.
Contact Information
For questions or issues, customers should contact the support team at members@talentcollective.org
By purchasing any course from "The Talent Development Academy®," customers agree to the terms and conditions of this Refund Policy.
Policy Review
This policy will be reviewed annually to ensure its effectiveness and compliance with legal and accreditation requirements.
Sign Off Date: September 15th, 2024
Review Date : March 6th, 2026
Signed Off By: Candice Mitchell
Title: CEO